The Hair Site fully commits to providing you not only high quality raw virgin hair products, but a high quality shopping and customer service experience. Our return / exchange policy vary depending on the nature of the items. Ready to ship wigs are made specifically for you and have a strict no refund policy while returns/ refunds are accepted on non custom items such as bundles, closures and frontals.
BUNDLES, CLOSURES & FRONTALS
Returns or exchanges for hair bundles, closures, and frontals must be in their original condition and packaging in order to be accepted. The item must not be used, lace must be uncut, tags must not be removed.
To process a return or exchange on bundles, closures, frontals bought at full price you must contact us via email on firstname.lastname@example.org or send us a direct message on instagram within (2) days after the order has been delivered (determined by your shipment tracking) for your refund or exchange to be processed.
Once you have contacted us within the timelines stated above, we will provide you our return portal to generate a shipping label then you can take the parcel to a locker or parcel shop closest to you for return to us. After we have received the items, your refund will be processed within 5 working days to the method of payment. Please allow additional days for the funds to be reflected in your account.
Due to hygiene issues and the custom nature of our wigs, all wig sales are final. However in the unlikely event of any fault/ sewing defect or cap size issues, we will amend or exchange the wig depending on the circumstances.
Please contact us via email on email@example.com or send us a direct message on instagram within 2 days after wig has been delivered then we can send you our return portal to generate a shipping label then you can take the parcel to a locker or parcel shop closest to you for return to us.
Wigs for amendment/ exchange must be in their original condition, lace uncut and packaging intact in order to be accepted.