Returns / Exchange Policy
The Hair Site fully commits to providing you with high-quality raw/virgin hair products and a high-quality shopping and customer service experience. Our return/exchange policy varies depending on the nature of the items.
Custom-made wigs and clearance sale items have a strict no-return policy while returns are accepted on non-custom items for bundles, closures, frontals & and ready-to-ship wigs.
By placing an order on this website, you accept the terms of our returns/ exchange policy.
Returns or exchanges for hair bundles, closures, and frontals must be in their original condition and packaging to be accepted. The item must not be used, lace must not be cut, and tags must not be removed.
To process a return or exchange on bundles, closures, or frontals please fill out our returns form HERE within 2 days after the order has been delivered. Return shipping fees of 5 pounds will be deducted from your refund amount.
After we have received the items with the lace and tags intact, the refund will be approved. Please allow additional days for the funds to be reflected in your bank account.
READY TO SHIP WIGS
Returns or exchanges for ready-to-ship wigs must be in their original condition and packaging to be accepted. The item must not be used, lace must not be cut, and tags must not be removed.
To process a return or exchange for ready-to-ship wigs please fill out our returns form HERE within 2 days after the order has been delivered. Return shipping fees of 5 pounds will be deducted from your refund amount.
After we have received the items with the lace and tags intact, the refund will be approved. Please allow additional days for the funds to be reflected in your account.
CUSTOM WIGS
For Custom-made wigs, all sales are final. However, in the unlikely event of any fault on our part/ sewing defect, we will amend or exchange the wig depending on the circumstances.
If you select the wrong capsize (head circumference) and the wig doesn't fit, we will charge a rewigging fee.
Wigs for amendment/ exchange must be in their original condition, lace uncut, tags, and packaging intact to be accepted.
Clearance sales items are final.