Before placing an order it is important and the responsibility of the customer to read through our terms and conditions. Once an order has been placed, we will assume that you fully accept our terms and conditions regarding the sale of customized items including wigs.


Wigs are custom made specifically for you and these items will not be able to be modified further nor cancelled or exchanged once processing has begun. If for any reason we accept a cancellation, this will be at our discretion.

We are not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. Customers are also advised to take necessary precautions whilst entering personal and delivery details. We will not be held liable for any incorrect delivery details or shipment addresses, as once orders are sent out there is nothing we can do about any corrections. If in any case an order has been shipped to an incorrect delivery address, or you cannot be reached at the time of delivery, the customer will be held accountable for re-delivery charges.

Though we endeavor to maintain a high level of customer satisfaction across all our services; because we rely on a third party to deliver our goods, inevitably there may be delays in postage in the minority of cases. In these events we will do our very best to keep you informed and get your order delivered as quickly as possible. 


We ship orders using Royal Mail, Hermes and DHL. All orders require mandatory processing times within our delivery times of one to five business days on standard products for deliveries. Once you have successfully placed your order, order processing will automatically begin thirty minutes thereafter. Once processing has begun, orders cannot be changed nor modified.

Shipping confirmation and tracking information is available via email as soon as your order is processed and shipped.  We do advise that all orders are placed at least a week in advance to avoid unforeseen delays.

In the event of damage or loss, the customer is responsible for getting in touch with the courier directly and keeping us updated if help is needed from us the match on. We advise to get in touch with no later than two weeks past the delivery date if your item has not arrived or arrived in a damaged condition In order to allow us adequate time to raise a complaint and compensation claim with the courier.

The delivery options we offer within the UK are as follows:

Royal Mail Special Delivery Guaranteed™ - This service is better recommended as it guarantees next day delivery before 1pm (from the date we dispatch). This service also provides full online tracking meaning customers are able to see exactly when and where your order was posted, all the locations in between (whilst in Royal Mail's transit), and also delivery confirmation once signed for by the recipient. Royal Mail's Special Delivery received will also cover the sender/ recipient compensation cover up to 500 GBP in the event of loss or damage to your parcel which is ideal for valuable items.

The delivery options we offer for  international orders are as follows:

Express International Shipping (2 -3 working days) - Here we will use direct couriers to deliver international good.  Depending on your country of origin, our main couriers includes DHL. Relevant tracking information will be emailed to the recipient once the courier has been booked, giving you a one to two day window to expect your order.


The Hair Site fully commits to providing you not only high quality raw virgin hair products, but a high quality shopping and customer service experience. Our return / exchange policy vary depending on the nature of the items. Wigs are custom made items  and have a strict no return policy while returns are accepted on non custom items for bundles, closures and frontals.


Returns or exchanges for hair bundles, closures, and frontals must be in their original condition and packaging in order to be accepted. 

To process a return or exchange on bundles, closures, frontals bought at full price you must contact us via email on shopthehairsite@gmail.com or via the medium of purchase within (2) days after the order has been delivered (determined by your shipment tracking) for your refund or exchange to be processed.

Once you have contacted us within the timelines stated above, we will provide you a return address. Please note you will be responsible for return shipping costs.


Due to hygiene issues and the custom nature of our wigs, all wig sales are final. However in the unlikely event of any sewing  defect or cap size issues, we will amend or exchange the wig depending on the circumstances. 

Please contact us via email on shopthehairsite@gmail.com or via the medium of purchase within 2 days after wig has been delivered then we can send you  a return address.

Wigs for amendment/ exchange must be in their original condition, lace uncut and packaging intact in order to be accepted.